CUSTOMER SERVICE
CONTACT US
Have questions?
They might be answered in our Information below.
We tried to cover just about everything you need to know.
You can also email us at: info@adesignerscrubs.com
or fill in our contact form:
Information about the delivery and exchange of our products
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01
Not your size?
No problem we can exchange any size for a different size within 14 days of received delivery as long as the product has not been worn and all tags are still attached as per original. No exchange or refund will be provided if the product has already been embroidered or embellished as per customer's request. A restocking fee of $15 may apply to some products such as JB's Collection and Bizcare collection.
06
Which methods of payments can I use?
All payment methods are accepted except Diners Club and American Express. Please do not send cash as it may be lost in transit and we can not guarantee that it will be received.
02
Colours Of Products?
Although all care is taken while products are manufactured to have all batches the same colour. However, from time to time the exact match can not be guaranteed. This is beyond our control and due to the exact colour match, we can not provide an exchange or refund.
07
What is the cost of delivery?
Delivery cost is calculated into the total amount of purchase.
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08
Has my order been sent yet?
To check your order status, please contact us. Allow 30 working days if an order needs embroidery or embellishments to be sent. We work on all orders ASAP, but from time to time, some stock is on backorder from our suppliers, and that is beyond our control. If you wish to cancel an order in advance before it is received to us, it can be cancelled in writing via email. If the order has been already embroidered or embellished we can not cancel an order.
Is it safe to order online?
All stock is safe to order online and if stock is not available after the order has been accepted a full refund will be provided.
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04
Can I track my order?
Orders are sent via Australia Post or via courier and tracking number can be requested.
05
Part of my order is missing or you have received the wrong order.
If part of your order is missing and packaging is damaged, or something is not right, please take a photo immediately and let us know via email or contact us.